When Tech supports follow the tech support's book too closely...
Dumb: Hello! This is **** tech support. My name is dumb and how can I help you?
Me: Hello. I just bought this wireless network PC card, and it worked, but first time I removed it, it got fried and it won't work anymore, no lights turns on and windows don't even detect it anymore.
Dumb: I see, now click on the bars by the clock...
Me: There's no bars since windows won't detect the broken card.
Dumb: OK now go to network connections and double click the wireless icon.
Me: There's no icon since windows still won't detect the broken card.
Dumb: Now double click the bars by the clock..
Me: Still no bars since windows still won't detect the broken card.
Dumb: Now go to network connections..
Me, cutting in: You working off the book? I told you repeatably that the card is broken, so windows won't make wireless icon and bars in sys tray.
Dumb: I see.. now go to network connections..
Me, cutting in again: I don't need to go there to know that icon's not there. I told you again and again, it's completely broken. Nothing happens when I plug and unplug card. It's like card don't exist for windows. Now send me to higher level support or set a replacement for me.
Dumb: I see...
Well the rest of story is that guy finally relented and set an exchange. 
Talk about bad combo of stubbornness and dumbness.
In least it's a good story now. 